Our Guarantee & Warranty - Emberly Chimney Cleaners San Mateo

The Emberly Chimney Cleaners San Mateo Guarantee

Every chimney we touch in San Mateo carries our name, and we don’t take that lightly. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys across the Bay Area, and every single job started with a written price and ended with a documented photo record. That’s not a marketing line. It’s Clause 1 and Clause 4 of the Haven Standard, the operating system we’ve run under since day one. When Corrine Halstead and our team say we’ll do something, we do it. If we don’t, we make it right. That’s the 365-Day Done Right Promise, stamped on every job we perform in San Mateo, from Baywood-Aragon to Hillsdale and up into the San Mateo Highlands.

Call (650) 600-3117

What’s Covered

• Workmanship that holds up. Our technicians are background-checked, uniformed, and trained to NFPA 211 standards, and the repair or installation we complete in your San Mateo home is covered by our 365-Day Done Right Promise. If something we did isn’t right, we come back and make it right.
• Parts sourced honestly. We buy flue liners from DuraFlex and Olympia Chimney, crown repair materials from HeatShield, caps and fittings from Gelco, Famco, and Copperfield, all through Haven’s buying network. The price we pay is the price that lets us keep your price honest. No markup games, no mystery sourcing.
• Your home stays your home. We lay drop cloths, we HEPA-vacuum the firebox and hearth area, and we leave your San Mateo house as clean as we found it. If we tracked something in, we track it out. That’s part of the job, not an optional extra.
• We show up when we said we would. Under the Haven Standard, you get a named technician assigned to your job and a text when they’re on the way. No four-hour windows that stretch into six. No ghosting. Corrine Halstead built this company on the idea that your time in San Mateo is worth respecting.
• The price on the page is the price you pay. Written price, written scope, written warranty, all delivered before anyone touches a tool in your home. Haven Standard Clause 1, H.A.V.E.N. “Have it in writing.” We don’t do “call for a quote” because we don’t do surprises.

Our Satisfaction Promise

If you’re not satisfied with our work in San Mateo, we want to know. Call us at (650) 600-3117, any time, day or night. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no “leave a message and we’ll get back to you.”

Here’s what happens next. We review your documented photo record, the same one you received under Clause 4 of the Haven Standard. We pull the written scope we agreed to before work started. If we missed something, if a repair isn’t performing, if cleanup wasn’t complete, we schedule a return visit at no charge. Corrine Halstead personally reviews every callback that involves a workmanship question. The 365-Day Done Right Promise isn’t a refund policy you have to fight for. It’s a commitment that if our name is on the job, the job is done right.

We’re not perfect. Chimney work in San Mateo’s marine climate, with salt air off the bay and heavy winter rains, can reveal issues that weren’t visible during the initial inspection. When that happens, we explain what changed, show you the new camera footage, and give you a written price for any additional work. Nothing happens without your go-ahead. That’s been our practice since 2009, and it’s not changing.

Before

After

Licensed & Insured Backing

The real guarantee behind our paperwork is that we’re licensed and insured, and we can prove it. Our license number appears on every page of this site, and our technicians carry theirs. Insurance and bonding aren’t abstract concepts. They’re what protect your San Mateo home if something goes wrong, and they’re what let us hire and train technicians to the standard we demand rather than cutting corners to save on premiums.

Corrine Halstead has operated Emberly Chimney Cleaners as an independently owned company under the Haven Standard since 2009. That independence matters. We’re not a franchise, not a call center dispatching whoever’s available. We’re a local San Mateo operation with local accountability. When you call (650) 600-3117, you’re talking to someone who can find your job record, pull your photos, and put you in touch with the technician who was in your home. That’s the difference between a real guarantee and a piece of paper.

Free Second Opinion

If another chimney company in San Mateo gave you a written estimate for liner replacement, crown rebuild, or any other major work, bring it to us. We’ll inspect your chimney with our camera, show you what we see, and tell you honestly whether that scope matches what your flue actually needs. No charge for the second opinion. No pressure to hire us after. We’ve been doing this since 2009, and we’ve seen estimates that were spot-on and estimates that recommended $4,000 of work on a chimney that needed a $280 sweep. The camera doesn’t lie, and neither do we.

What’s in Your File

Every San Mateo customer walks away with the same documentation package. Written scope of work, signed before we start. Written price, itemized where applicable. Written warranty, with the 365-Day Done Right Promise clearly stated. Photo record from the camera inspection, showing flue liner condition, smoke chamber status, crown integrity, and any areas of concern. If we found Class III creosote, the glazed, tar-like buildup that can’t be removed with standard brushes, you’ll see it in the images and we’ll explain why it requires a chemical treatment before mechanical cleaning.

This documentation isn’t for us. It’s for you, for your insurance company, for the home inspector when you sell your San Mateo house, and for your own peace of mind. Clause 4 of the Haven Standard requires it on every job, no exceptions, since 2009.

How to Reach Us

Questions about your warranty, your documentation, or whether something’s covered? Call (650) 600-3117. A live person answers, 24 hours a day, 7 days a week. You can also reference any previous job by the documented record number on your invoice. We’ll pull the photos, review the scope, and give you a straight answer.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners San Mateo, serving San Mateo since 2009.